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  @The Citadel Resorts: 

  Midway  Dharamshala - Palampur
  Jiya Khas, Village Dayala, Tehsil-Palampur
  Himachal Pradesh-176059(India)

  Ph.01894-256100/293874; 09218453245


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  @Delhi Office:
  13, Sai Enclave, Grnd Flr,

  Sector-23, Dwarka, New Delhi -110077 (India)

  Ph.011-40113128; 09810856555/ 09810890001


Terms & Conditions

  1. The website design and logo belongs to the company and there is a strict restriction on editing or usage of the designs.

  2. The content available on the website is copyrighted and cannot be altered unless stated by the management.

  3. The discounts for the rooms will be updated at 12 noon based on its availability.

  4. For further terms and conditions, kindly approach the manager desk at the hotel to know about it.

  5. Pictures available on this site is not available for reproduction or edition without the consent of the management.

  6. Any extra person beyond the capacity of the room should oblige to the additional extra person charges, which can be paid during check-out.

  7. All the payable services such as room service, house keeping etc which is available at the hotel need to be settled during check out.

Intellectual Property

Anything and everything that you see on the website is an intellectual property of THE CITADEL RESORTS,Jiya and cannot be used or altered without any proper consent. belongs to THE CITADEL RESORTS,Jiya


  • The management is not responsible for any additional services apart from the, the basic services mentioned at the front desk and on the website.

  • The management does not hold any responsibility towards the damage or theft of belongings and other valuable items which are unattended.

  • We can anytime say no to your requests or bookings, if we find that there has been a violation of our company policies and conditions.

  • Online booking is through the payment gateway and there is no option of cash on staying unless mentioned in our policies or conditions.

Privacy Policy

Information we collect

Information you give us. For example, while booking you are asked to complete a form. When you do, we’ll ask for personal information, like your name, email address, telephone number etc to store with your account.

How we use information we collect

The information collected is used to make sure that the services provided are improved and updated for your stay with us. It is also to understand the needs the customers prior to their stay. Also, for e-marketing purposes, where in, we make sure that you get the right information at the right time through us.

Information we share

·For external processing

We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

·For legal reasons

We will share personal information with companies, organizations or individuals outside of The Citadel Resorts if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • meet any applicable law, regulation, legal process or enforceable governmental request.

  • enforce applicable Terms of Service, including investigation of potential violations.

  • detect, prevent, or otherwise address fraud, security or technical issues.

  • protect against harm to the rights, property or safety of The Citadel Resorts,Jiya, our customers or the public as required or permitted by law.

We may share non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services

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